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App & Membership

Pre-order

  • Why do you need my positional data to make a pre-order?
  • I am not satisfied with my order
  • What happens if I don't pick up my order on time?
  • Can I regret my pre-order?
  • Can I choose a specific time to pick up my order?
  • I made an order in the app, but when I arrived the shop was closed. How do I cancel the purchase?

See all 7 articles

Fika Points and Coupons

  • Why didn't I receive as many Fika Points as expected when I topped up?
  • What can I redeem with my Fika Points?
  • Why do I not get the same offer in the app as my friend?
  • How do I send a gift in the app to a friend?
  • My offer/coupon is not working

Technical Issues

  • Promoted article How can I change the phone number my membership is registered to?
  • Promoted article How do I register a new membership and how do I log into my old one?
  • Promoted article How do I register my bank card in the app?
  • Why is my app not updated to Fika Club?
  • My coffee card balance and membership data has disappeared
  • Why didn't I receive my birthday gift in the app?

See all 8 articles

Other

  • Promoted article What does it mean to join the Fika Club?
  • Promoted article What happened to my 10% discount?
  • Promoted article Can I transfer the balance from a gift card to the app?
  • Will my account information and purchase history transfer to the Fika Club app?
  • What are the new features in the app?
  • How do I download Fika Club app?

See all 10 articles

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